The Fidelity Default Resolution team is a dedicated unit committed to open and responsive communication with clients, understanding of the regulatory environment and exacting attention to detail. Clients rely on us because we are accessible, responsive and knowledgeable about the fast-changing world of default management.
Our management team has, on average, more than ten years of experience. Some managers have nearly 30 years in the business. Market change and real estate cycles are not new to us.
Our clients expect quick answers. So we make ourselves available by telephone, e-mail and in-office consultation, and strive to answer questions within minutes, not hours. Open and responsive communication is the fabric of our operations.
Operating from regional production facilities that support each other during peak production times, we provide our clients security, visibility, service and support that is dependable and close at hand.
We are plugged in to the regulatory dialog, tracking changes to state legislation via legislative Web sites, state counsel correspondence and subscription tracking services. We communicate with attorneys from our sister companies and from independent law firms on complex cases. As a result, our clients are better positioned to cure non-performing assets while honoring their requirements for compliance.
We employ technology to connect with clients and their loan servicing platforms, and to help us meet critical deadlines. Technology facilitates processing speed and transparency but does not substitute for person-to-person interaction and process verification.
As a title company trustee, we leverage the financial strength and resources of Fidelity National Financial, including its nationwide underwriting network, experienced legal staff, and associated default management services.